DELIVERY & RETURNS
Post-Brexit Custom Fees
Please note that if you order from outside of the UK your order will be subject to additional customs fees. Once the parcel is on its way and received by customs, you will receive a payment request from the postal service (DHL).
If you choose to refuse to pay the requested fee, the parcel will be sent back to our warehouse. You will receive a refund upon receipt. The refund does not include the shipping charges paid for. We can only refund shipping charges in case of a damaged or lost parcel.
Our apologies for any inconvenience caused.
|Country||Shipping Cost||FREE or Lowest Delivery on orders||Delivery time||Carrier|
|UK||£2.99||Over £50||1-2 Days||Royal Mail|
|Europe||£15||Over £75 - Rate £10||3-5 Days||DHL Economy|
|Over £75 - Rate £5||1-3 Days||DHL Express|
|Africa||£18||Over £75 - Rate £5||2-4 Days||DHL Express|
|Asia||£10||Over £75 - Rate £5||2-4 Days||DHL Express|
|Australia||£20||Over £75 - Rate £5||2-4 Days||DHL Express|
|Canada||£15||Over £75 - Rate £5||1-3 Days||DHL Express|
|Central America||£15||Over £75 - Rate £5||2-4 Days||DHL Express|
|Ireland||£10||Over £75||2-4 Days||DHL Express|
|Mexico||£15||Over £75 - Rate £5||2-4 Days||DHL Express|
|Russia||£15||Over £75 - Rate £5||2-4 Days||DHL Express|
|South America||£18||Over £75 - Rate £5||2-4 Days||DHL Express|
|UAE||£10||Over £75 - Rate £5||2-4 Days||DHL Express|
|Rest of the world||£15||Over £75 - Rate £5||2-4 Days||DHL Express|
You babes in any other fabulous place
Add your fave products to your basket & continue to check out, your shipping price will come up!
If you have any questions, please email firstname.lastname@example.org
Can I change my delivery address?
We’ll do our absolute best, but we need your help to do this!
Email our helpful Cuties at email@example.com your details including your order number and country to be delivered to.
The more information you give them, the sooner they can try and change your information. Make sure you enter ‘Urgent: Change wrong address’ in the subject line.
Our Cuties at our factory are super efficient and they’ve usually already popped your products in a little pink box and dispatched it but we’ll try!
If you email us with a change of shipping address please keep in mind that your order may already have been dispatched, so be as careful as possible to provide the correct information when placing your order.
Things all Cuties need to note
The Cute factory (postal service and distribution centre) will pick, pack and pop your little pink box onto a little pink van the same day on orders placed before 12:30pm GMT. Any orders placed after 12:30pm will be done the day after, don’t fret babe, it’ll be with you in no time at all!
The cuties don’t operate over the weekend or public holidays, because every cutie needs a break. So your order will be dispatched the following business day.
The Cutie in the van will need an autograph form you when they deliver it, if you want your scrumptious new shake & shaker left in a safe place this is at your own risk & we wont be able to cover you if someone takes that lovely pink box!
Help a Cutie return a product…
All orders can be returned by post following the below 3 Steps:
1.Send us an email to firstname.lastname@example.org to receive your returns form.
2.Package your items carefully back into your Cute box and include your invoice and completed returns form within the package & label your package.
3.Make sure every single Cute product inside is UNOPENED (Anything that is returned opened, won’t be refunded and will be disposed of).
Please allow up to 30 days from the day the parcel is posted for your refund to be processed. We will email you with confirmation once we have received your parcel and your refund has been completed.
We promise to refund any unopened items that you are not completely happy with, within 7 days of receipt. Payment will be credited to your original method of payment and you will be notified by email when your refund has been processed. Any returns after 7 days will not be refunded. The customer is responsible for paying postage. We are not obliged to issue refunds for any opened products.
Any item can be refunded if it is returned within 7 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Unfortunately we do not offer a refund on opened or used products and do not offer exchanges online.
Shipping costs are the responsibility of the customer and are non-refundable.
Please send your order back to:
Whitehouse Business Park
White Ash Green
We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport risk is borne by the sender. So pretty please remember to ask for a proof of postage and keep this for reference. Without this, we cannot refund any money if we do not receive your parcel.
If you have an issue with your product or delivery, please contact us to discuss your options at email@example.com
We're happy to replace a faulty item within 3 months of your order date providing a photo of the product along with your full name and brief description of the issue is sent to firstname.lastname@example.org
If getting in touch about a return, please include your order number and product details in the email.